Galvanic Care

The Galvanic Care™ Warranty & Support Program

Whether you work in a business, government, or academic setting – we know you’re always under pressure to maximize the value of your capital investments and to keep your systems up and running − while keeping the costs of doing-so down. We’ve designed the Galvanic Care program to help you do exactly that. We have the knowhow to increase uptime, reduce total cost of ownership, and drive efficient business outcomes − and we have earned our reputation for commitment to quality for providing services to thousands of customers in installations worldwide.

More than just “parts and labor, “ the Galvanic Care program includes expert technical support and the latest updates for all Galvanic products. We understand that our customers have different requirements when it comes to training, service, and support. That’s why our Galvanic Care program includes a range of options to meet your needs. Our experienced support engineers will work closely with you to design a program that’s right for your facility – whether its installation and validation, training, preventive maintenance, or troubleshooting to help solve a problem. We understand the critical timing of process and compliance environments, so we will work with you to help minimize disruption and maximize productivity.

We think you will find Galvanic Care more comprehensive and a better value than any other warranty and support program in the industry.

Learn More:

 

Program Highlights

The goal of the Galvanic Care program is to simplify and consolidate hardware warranty, service, and updates into one maintenance agreement, and to provide an enhanced support service-level agreement (SLA) − all at a great price. Galvanic hardware products ship with a 12-month warranty from the date of start-up or 18 months from date of shipment, whichever occurs first. This includes hardware warranty support and updates.

  • The Galvanic Care agreement can be extended to cover a maximum period of five years after initial system purchase.
  • A significant discount is available when extended years of Galvanic Care (Years 3, 4, and 5 for hardware products) are purchased at time of initial system purchase.
  • Galvanic Care agreement guarantees replacement of faulty boards and parts within reasonable time frame of engagement with a Galvanic customer support representative.

 

Why Choose Galvanic Care?

Galvanic Care delivers the resources that help our clients protect and extend the value of Galvanic products and solutions.

  • Software and firmware updates − Get the latest updates, new features, and available solutions
  • Access − One-on-one support on the phone and online
  • Stability − Increase system performance and reduce downtime
  • Problem resolution − Access to our technical resources and Galvanic experts
  • Communication − Receive proactive notification about new software versions and patches
  • On-Site Field Technical Support: Commissioning / start-up and preventive maintenance to ensure Galvanic systems are running up to specification
  • On-Site Training – Tailored to the specific site comprising some theory and a practical hands-on guide to demonstrate the do’s and don’ts of proper equipment operation, e.g., how to start up or calibrate, set analysis parameters, prevent common problems, etc.

 

What Products Are Covered?

All Galvanic products purchased directly through Galvanic or through an authorized Galvanic distributor can be covered under Galvanic Care. Galvanic Systems purchased prior to June 30, 2015, are covered under the previous warranty and support programs until their current policy terms expire. Additional years of support for such systems that are fewer than five years old may be added under the Galvanic Care program if continuous coverage under the previous programs was maintained.

 

Out-of-Program Support

If you need service, including software or firmware updates for products that are not currently covered (under warranty, Galvanic Care, or previous support program), you can obviously still access Galvanic’s expert support on a time-and-materials basis. Visit our RMA Center to learn how. All such systems will be subject to a flat fee of $500 for system diagnosis. A cost-to-repair estimate will be provided to the system owner and must be approved in writing before any repairs are performed. Such repairs are subject to both schedule and parts availability

 

Support Options Compared

Table of Support

Galvanic Care

 

Platinum +

Platinum

Gold

Incident Report with RMA

Hardware Warranty Support

Free Software/Firmware Support & Updates

 

Free Phone/Email/Web Support

 

Free Commissioning/Start-Up

 

 

Free Preventive Maintenance

 

 

Free On-Site Training

 

 

Contact Support

North American Support Line: call toll-free: +1.866.252.8470 (+1.403.252.8470), or email support@galvanic.com