On-Site Service

Galvanic At Your Service

Day or night, our expert field-service engineers are available on an emergency or scheduled basis to help you troubleshoot and resolve unplanned downtime events, assist with engineering, or provide training. Click here to view our terms and conditions for non-contracted on-site support services, described below:

 

Commissioning / Start-up & Training Services – Included with Galvanic Care Platinum+ program

Integrating a new system into your facility can be complex. Our service ensures that your Galvanic products are operating up to specifications and as required for your particular application. Galvanic’s field-service engineers will work with your team on-site during installation process, providing a variety of services, as need, such as:

  • Validation installation, operation, performance qualification (IO/OQ/PQ) − measures and documents specified instrument performance parameters to provide support for regulatory certification
  • On-site user training

 

Preventive Maintenance – Included with Galvanic Care Platinum+ program

Be prepared and assure your Galvanic products always run at peak condition with our preventive-maintenance services. Consult a Galvanic support-team member to discuss a preventive-maintenance schedule that’s right for your facility. On these visits our service engineers will:

  • Inspect the operation and connection of instruments
  • Upgrade firmware/software as required
  • Replace routine service items & clean critical parts that may affect performance
  • Remediate equipment problems
  • Complete documentation of all activities performed during scheduled visits
  • Use only Galvanic fully warranted new or remanufactured replacement parts, which ensures compatibility

 

Block-of-Time Services

By pre-purchasing services, you will have access to a wide range of on-site services to supplement your maintenance activities and improve your overall equipment effectiveness – at a significant savings compared to our standard pricing. This provides many benefits, including:

  • Improved budget stability – lower service costs
  • Simplified purchasing – purchase now, redeem when needed
  • Reduced unplanned downtime events – identification of impending failures during on-site service
  • Reduced downtime duration – faster problem resolution through priority dispatch

 

Contact Support

North American Support Line: call toll-free: +1.866.252.8470 (+1.403.252.8470), or email support@galvanic.com