These can be found in the downloads section of each product-specific page.
During our business hours, you will find a widget at the bottom right of your screen. Here you can chat live with a Galvanic service engineer to ask any questions you have.
Specific documentation such as engineering drawings can be requested through our contact page.
Customers can have an F.A.T. organized at either our Calgary or Massachusetts factories. In addition to reviewing the purchase order and inspecting the analyzer, hands-on training can also be arranged to better prepare customers once they receive their analyzer. If you are purchasing an analyzer and want to schedule an F.A.T. please send a request through our contact page. You can also learn more on our service page.
Galvanic can perform custom analyses based on a customer’s standard operating procedure. In order to demonstrate a method’s viability, Galvanic offers feasibility analysis. This can be requested along with an F.A.T. or as a standalone service. Customers interested can send a request through our contact page.
Galvanic offers a wide range of maintenance services, both on-site and remote. This includes scheduled maintenance as well as emergency support. Please visit our service page for more information.
Operation & maintenance manuals can be found in the downloads section of each product-specific page.
Customers who need to send their analyzer to Galvanic for repairs can visit the RMA center for details.
Customers who need to order spare parts and consumables can send a request on our contact page.
Galvanic’s factory-trained engineers are available for start-up and commissioning. They will be with you on-site to make sure everything runs smoothly. Please visit our service page for more information.
Galvanic offers hands-on and classroom training to make sure operators can confidently operate and maintain their analyzers. Please visit our service page for more information.
Customers may return unused items to Galvanic in their original, unopened packaging, within 30 days of the original shipment from Galvanic. All returns are subject to a 25% restocking fee. Customers are responsible for any freight and transportation charges.
You can learn more about Galvanic's service teams and conditions by clicking here.