Service

Galvanic Applied Sciences is dedicated to ensuring the successful operation of your process analyzer. To achieve this, Galvanic offers a wide range of on-site and remote factory services. To schedule or discuss the service options available to you, please contact us

 

Business Hours Support:

  • Please call 1-866-252-8470/1-800-458-4454

 

After Hours Support:

  • Please call 1-866-252-8470/1-800-458-4454
  • Stay on the line, your call will be directed to the 24/7 answering service
  • Your message will be sent to Galvanic Support Team. You can expect a response back within one business day.

 

On-Site Support

  • Start-up / Commissioning – successful installation of your new Galvanic process analyzer
  • Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
  • Preventative Maintenance – scheduled based on your analyzer’s maintenance schedule to prevent downtime
  • Emergency Maintenance – scheduled as soon as possible to get your analyzer back online

 

Factory Support

  • Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
  • Remote Troubleshooting – guidance by phone or email to help you resolve any issues
  • Software Updates – receive your analyzer’s firmware updates to benefit from improved capabilities