Galvanic Applied Sciences is dedicated to ensuring the successful operation of your process analyzer. To achieve this, Galvanic offers a wide range of on-site and remote factory services. To schedule or discuss the service options available to you, please contact us.
Business Hours Support:
- Please call 1-866-252-8470/1-800-458-4454
After Hours Support:
- Please call 1-866-252-8470/1-800-458-4454
- Stay on the line, your call will be directed to the 24/7 answering service
- Your message will be sent to Galvanic Support Team. You can expect a response back within one business day.
On-Site Support
- Start-up / Commissioning – successful installation of your new Galvanic process analyzer
- Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
- Preventative Maintenance – scheduled based on your analyzer’s maintenance schedule to prevent downtime
- Emergency Maintenance – scheduled as soon as possible to get your analyzer back online
Factory Support
- Product Training – hands-on (operation, maintenance, troubleshooting) or classroom (theory of operation)
- Remote Troubleshooting – guidance by phone or email to help you resolve any issues
- Software Updates – receive your analyzer’s firmware updates to benefit from improved capabilities