We’re sorry that you’re having problems with your Galvanic product, and we can assure you that we’re going to do our best to diagnose and resolve the situation as quickly as possible. But we need you to read these instructions and follow the do’s and don’ts carefully:
Is your product still under warranty? − If we received your RMA request form by 10 a.m. MT, your in-warranty replacement part can often be sent out the same day. Shipment of advanced placement parts is not dependent on your receipt of the RMA number. (But remember, you must have an RMA number displayed on the outside of the package if you’re returning something to Galvanic!) However, we do need you to return the defective part to us within 30 days, or you will be billed for the full list price of the replacement part shipped.
Is your product out of warranty? − you will need to supply a credit card number or purchase order to cover repairs. We must have the PO# or credit card number BEFORE we ship a repaired item back to you.
RMA Repair Warranty
All items repaired by Galvanic are warranted for a period of 90 days. This period applies whether the system was under warranty or not. Systems repaired under warranty keep the original warranty period or 90 days, whichever is longer.
Sales Returns/Restocking Fee
Customers may return unused items to Galvanic within 30 days of original shipment from Galvanic. Items must be in their original non-opened packaging. All returns are subject to a 25% restocking fee for all parts. Customers are responsible for any and all freight and customs charges.
North American Support Line: call toll-free: +1.866.252.8470 (+1.403.252.8470), or email firstname.lastname@example.org
Download the Galvanic RMA Authorization Form