If you are having issues with your Galvanic analyzer or any parts, please contact our support team. Most of the time, it’s a simple problem and we will be able to walk you through a solution over the phone. However, if a Galvanic service engineer believes the issue is more severe, it’s best to send your analyzer or part to our factory for repair.
Before sending your analyzer or part to our factory, please complete the RMA Authorization Form and send it to Galvanic’s support email. Once you receive your RMA number, please following the directions on the Shipping Instructions Form where you will also find a shipping label. Make sure the RMA number is clearly displayed on the outside of the package. The customer is liable for all shipping and handling fees for items being returned to Galvanic.
After Galvanic receives your analyzer, we will perform diagnostics in order to determine the root cause of the problem.
- Product Out of Warranty: We will let you know the cost of the repair. Before shipping back your repaired analyzer, we will need a purchase order or credit card number.
- Product Under Warranty: If we receive your RMA request form by 10:00 am MT, your replacement can often be sent out the same day. Shipment of advanced replacement parts is not dependent on your receipt of the RMA number. However, we still need you to return the defective part to us within 30 days or you will be billed for the full list price of the replacement part shipped.
All items repaired by Galvanic are warranted for 90 days or maintain their original warranty, whichever is longer. This applies wither the analyzer was under warranty or not.